SCA for Problem Solving

This tool is used when the group recognises a symptom. This could be an organisational issue (e.g. delivering late to the customer). In which case you will be looking to identify the real cause and then deciding on what action to take. Alternatively, it could be an individual emotion (e.g., people feeling that they are not being informed). In which case you should use this tool to find the real causes and ultimately define the Action that the group needs to take to resolve the issue.

Keywords

Any words which are emotion driven or indicate a sub -cause
“I don’t know why this is happening”
“It’s not the real reason”
“I think we are looking at the symptoms here”