Five Questions – (see also Linking and Fishbone)

The group needs to develop an action plan or new methods and procedures for what is a well-known and current practice.
The key to effective action planning lies in: Who? What? When? Where? How?
However, we can also use this tool in the analysis phase because it allows the group to discover facts in a structured way: Who did? What happened? When did it happen? Where was it? and How did it occur?

Keywords

When anyone mentions any of the key words
Who, What, When, Where or How?then it is an indication that all the words are significant.